Global Workforce Management Software Market research reports meets with users expectations by covering all industrial parameters like Key Manufacturers, Top Regions, Developments, Technology, R&D, Trends, Revenue and Future industrial growth.
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Global Workforce Management Software Market 2018-2023
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Scope of the Global Workforce Management Software Market Report
This report studies the Workforce Management Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Workforce Management Software market by product type and applications/end industries.
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The global Workforce Management Software market is valued at 2080 million USD in 2017 and is expected to reach 3310 million USD by the end of 2023, growing at a CAGR of 8.1% between 2017 and 2023.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so it’s important to put an eye to economic indexes and leaders’ prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Workforce Management Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
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This report covers Analysis of Global Workforce Management Software Market Segment by Manufacturers
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Global Workforce Management Software Market Segment by regional analysis covers
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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Global Workforce Management Software Market Segment by Type
On-premises
Saas Cloud-Based
Global Workforce Management Software Market Segment by Applications, can be divided into
100-499 Employees
500-999 Employees
1,000-4,999 Employees
5000 Employees
Some of the Points cover in Global Workforce Management Software Market Research Report is:
Chapter 1: Describe Workforce Management Software Industry
• Introduction,
• Product Scope,
• Market Overview,
• Market Opportunities,
• Market Risk,
• Market Driving Force
Chapter 2: To analyze the top manufacturers of Workforce Management Software Industry in 2016 and 2017
• Sales
• Revenue and price
Chapter 3: Competitive analysis among the top manufacturers in 2016 and 2017
• Sales
• Revenue and market share
Chapter 4: Global Workforce Management Software Market by regions from 2013 to 2018
• Sales
• Revenue and market share
Chapter 5, 6, 7 and 8: Global Workforce Management Software Market by key countries in these regions
• Sales
• Revenue and market share
Chapter 9 and 10: Global Workforce Management Software Market by type and application from 2013 to 2018
• Sales
• Revenue and market share
• Growth rate
Chapter 11:Workforce Management Software Industry Market forecast from 2018 to 2023
• Regions
• Type and application with sales and revenue
Chapter 12 and 13:Workforce Management Software Industry
• Sales channel
• Distributors
• Traders and dealers
• Appendix
• Data source
Some Points from Table of Content
1 Workforce Management Software Market Overview
1.1 Product Overview and Scope of Workforce Management Software
1.2 Classification of Workforce Management Software by Types
1.2.1 Global Workforce Management Software Revenue Comparison by Types (2017-2023)
1.2.2 Global Workforce Management Software Revenue Market Share by Types in 2017
1.2.3 On-premises
2 Manufacturers Profiles
2.1 Kronos
2.1.1 Business Overview
2.1.2 Workforce Management Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Infor
2.2.1 Business Overview
3 Global Workforce Management Software Market Competition, by Players
3.1 Global Workforce Management Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Workforce Management Software Players Market Share
3.2.2 Top 10 Workforce Management Software Players Market Share
3.3 Market Competition Trend
4 Global Workforce Management Software Market Size by Regions
4.1 Global Workforce Management Software Revenue and Market Share by Regions
4.2 North America Workforce Management Software Revenue and Growth Rate (2013-2018)
4.3 Europe Workforce Management Software Revenue and Growth Rate (2013-2018)
5 North America Workforce Management Software Revenue by Countries
5.1 North America Workforce Management Software Revenue by Countries (2013-2018)
5.2 USA Workforce Management Software Revenue and Growth Rate (2013-2018)
5.3 Canada Workforce Management Software Revenue and Growth Rate (2013-2018)..Continued
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Source: MarketersMedia
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